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Experienced marketing pros, equipped with the new digital technology, can adjust brand messages to a specific customer at whatever point she exists in the purchase funnel. They can leverage performance metrics and user engagement to identify in real time the optimal message or marketing offer a customer should receive. Then they can craft personalized, one-to-one brand messages – whether email, ad copy, videos, images or other – to best help the customer based on her latest behavior.
Not to be overlooked amid these state-of-the-art advancements: The value of genuine connection and the best means of reaching customers on a profoundly human level.
- Remain relatable. Humans covet the authenticity, emotional depth and trust that remain part and parcel of the human-to-human connection, each of which can help spur customers to become fierce, enduring adherents of specific brands.
- Embrace storytelling. People build connections through compassion, understanding, shared beliefs and ability to overcome struggles, which can all be presented through authentic human storytelling that helps forge lasting bonds and builds trust.
- Use responsibly. Rely on experienced, tech-savvy marketing pros. They possess the nuanced understanding necessary to create authentic messages that demonstrate appropriate cultural and ethical awareness. They can also convey intentional humor.
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